Refund eligibility depends on several factors including timing, program completion status, and the nature of your enrollment. We've designed these criteria to be fair for both students and the sustainability of our programs.

• Request submitted within 14 days of initial enrollment date

• Less than 20% of program content accessed or downloaded

• No completion certificates issued for any course modules

• No prior refund requests made on your account within the past 12 months

These requirements help us maintain program quality while respecting that sometimes circumstances change. We review each request individually and consider extenuating situations on a case-by-case basis.

We've streamlined the refund request process to make it as straightforward as possible. Following these steps ensures your request is handled efficiently.

Different situations call for different approaches. Here's how we handle various refund scenarios to ensure fairness and clarity.

Certain program components and fees are non-refundable due to their nature or because they represent costs already incurred. Understanding these helps set realistic expectations.

• Certification exam fees once scheduled or attempted

• Live coaching sessions after they've occurred

• Digital materials that have been downloaded or printed

• Third-party platform fees or payment processing charges

• Programs completed beyond 80% of total content

These exclusions protect the value of our programs and ensure resources remain available for active, committed students who are engaging with the material.

Refunds are issued to your original payment method whenever possible. Here's what you need to know about timing and processing for different payment types.

If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. This may require additional verification for security purposes.

Sometimes a full refund isn't appropriate, but a partial refund makes sense based on your program progress. We calculate these on a case-by-case basis.

If you've completed between 20-50% of a program, we may offer a prorated refund that accounts for the value you've already received. This helps maintain fairness for both you and other students.

Programs with live components are prorated differently than self-paced courses. Live sessions represent scheduled resources that can't be reallocated once delivered, so they factor more heavily into proration calculations.

Life happens. We recognize that unexpected situations sometimes require flexibility beyond our standard policy. Here's how we handle unique cases.

Medical emergencies, military deployment, or significant family events may qualify for extended consideration. We'll ask for appropriate documentation and work with you to find a solution that acknowledges your situation.

In some cases, a program pause or extension may better serve your needs than a refund. We can place your enrollment on hold for up to six months, allowing you to return when circumstances improve.

If you're experiencing financial hardship, talk to us before requesting a refund. We may be able to arrange a payment plan or suggest alternative program options that better fit your current situation.