Information We Collect

When you work with us, we gather different types of information depending on how you interact with our services. Some of this you provide directly, and some we collect automatically as you use our platform.

Personal Information You Provide

This includes data you give us when signing up, enrolling in programs, or contacting us:

• Contact Details: Your name, email address, phone number, and mailing address
• Account Information: Username, password, and security questions you create
• Payment Data: Billing information and transaction history (we don't store full credit card numbers)
• Profile Information: Trading experience level, emotional patterns you're working on, and learning preferences
• Communication Records: Messages you send us, feedback forms, and survey responses

Information We Collect Automatically

As you use our services, we gather technical and usage information:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on different sections, and feature interactions
• Location Data: General geographic location based on IP address (not precise GPS)
• Session Information: Login times, activity patterns, and navigation paths

How We Use Your Information

We don't collect data just to have it. Everything we gather serves specific purposes that help us provide better services to you.

• Service Delivery: Creating and maintaining your account, processing enrollments, and providing access to learning materials
• Personalization: Tailoring content recommendations based on your progress and emotional management focus areas
• Communication: Sending program updates, responding to inquiries, and sharing relevant educational content
• Improvement: Analyzing how people use our platform to identify areas where we can enhance the experience
• Security: Protecting against unauthorized access, fraud prevention, and maintaining platform integrity
• Legal Compliance: Meeting regulatory requirements and responding to lawful requests

Data Sharing and Disclosure

There are limited situations where we share information with others. Here's when that happens and why:

Service Providers

We work with trusted companies that help us operate our platform. These include payment processors, email delivery services, and hosting providers. They only receive the information needed to perform their specific function and are contractually obligated to protect your data.

Legal Requirements

We may disclose information when required by law, such as responding to subpoenas, court orders, or other legal processes. We'll notify you about such requests unless prohibited by law or if we believe notification could compromise an investigation.

Business Transfers

If Ruldron is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll be notified via email or prominent notice on our website before your data becomes subject to a different privacy policy.

Your Privacy Rights

Under federal and Arkansas state law, you have several rights regarding your personal information. We've designed processes to make exercising these rights straightforward.

To exercise any of these rights, contact us using the information at the bottom of this page. We'll verify your identity and process your request within the timeframes required by law.

Data Security Measures

Protecting your information is a priority. We've put multiple safeguards in place, though no system can be completely immune to security risks.

• Encryption: We use TLS encryption for data transmission and encrypt sensitive information at rest
• Access Controls: Only authorized personnel have access to personal data, based on their role requirements
• Regular Audits: We conduct security assessments and vulnerability testing on a routine basis
• Secure Infrastructure: Our systems are hosted with reputable providers who maintain industry-standard security protocols
• Employee Training: Staff members receive regular training on data protection and privacy practices
• Incident Response: We have procedures in place to detect, respond to, and notify affected parties of security breaches

You also play a role in security. Keep your password confidential, log out when using shared devices, and notify us immediately if you suspect unauthorized account access.

Data Retention

We keep your information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Active Accounts

While your account is active, we maintain your profile, learning progress, and related data so you can access our services without interruption.

Inactive Accounts

If you haven't logged in for 36 months, we'll send a reminder email. If there's no response within 60 days, we may delete your account and associated data, except for information we're required to retain for legal, tax, or regulatory purposes.

Deletion Requests

When you request account deletion, we'll remove your personal information within 30 days, though some data may remain in backup systems for up to 90 days. Financial records are retained for seven years per IRS requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance functionality and understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic site operation, like maintaining your login session
• Functional Cookies: Remember your preferences and settings to personalize your experience
• Analytics Cookies: Help us understand how people interact with our site so we can improve it
• Performance Cookies: Monitor site speed and identify technical issues

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality, but essential operations will continue to work.

Third-Party Links and Services

Our website may contain links to external sites or integrate with third-party services. We're not responsible for the privacy practices of these outside entities. When you leave our site or use an integrated service, their privacy policy applies, not ours.

Before providing personal information to any third party, we recommend reviewing their privacy policy to understand how they'll handle your data.

Children's Privacy

Ruldron's services are designed for adults aged 18 and older. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

International Data Transfers

Our services are primarily based in the United States, and your information is processed and stored on servers located in the U.S. If you're accessing our services from outside the United States, your data may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Continued use of our services after policy changes means you accept the updated terms. The "Last Updated" date at the top of this page shows when the most recent changes were made.

California Privacy Rights

While Ruldron is based in Arkansas, we recognize that some of our users may be California residents. Under the California Consumer Privacy Act, California residents have additional rights:

• Request disclosure of specific pieces of personal information we've collected
• Request deletion of personal information subject to certain exceptions
• Opt out of the sale of personal information (note: we don't sell personal information)
• Receive equal service and pricing even if you exercise your privacy rights

California residents can exercise these rights by contacting us using the information below. We'll respond to verified requests within 45 days.